Dear Customer,
Thank you for your feedback. We’re sorry to hear that you were not satisfied with your experience. We’d like to take a moment to clarify a few points.
You originally ordered two roses: a Small AUSvelvet and a Small/Medium AUSromeo. The AUSvelvet was a small size, which is why it was tiny. If you prefer a larger plant, we always recommend selecting a larger size.
When your AUSvelvet did not survive, we provided a $40 credit, which is the price of a replacement small rose. You had the option to order another small rose but chose to upgrade to a medium size instead, which is why there was an additional $30 charge.
Regarding shipping, your original order was placed on January 18th, and it shipped on January 29th—which only took 6 business days and is within our promised 10 business day window.
Since you mentioned that you did not want the replacement rose, we have refunded you for AUSvelvet and canceled and refunded your replacement order. We hope this resolves the issue, and we appreciate your time.
Sincerely,
Evelyn
Highgarden Roses