We are located in Portland, Oregon.

We ship to all states within the US.

Due to restrictions on plant export, we do not ship outside of the US at this time.

We offer free shipping for orders over $100.

For orders below $100, a flat fee of $10 will be applied.

In-stock roses are typically shipped within 10 business days. Out-of-stock varieties may be available as pre-orders with an additional 6–10 week wait time, depending on seasonal growth.

If you place an order containing both in-stock and pre-order items, the entire order will be shipped together.

Once shipped, transit time is typically:
• USPS Ground Advantage (3-5 business days)
• USPS Priority Mail (2-3 business days)
• UPS 3 Day Select (3 business days)

Please note that actual delivery times may vary. While we always aim to ship promptly, we cannot guarantee exact delivery dates due to occasional USPS delays or unforeseen changes in plant readiness. Some roses may require additional time to reach optimal health for shipping, especially during seasonal transitions.

In rare cases, we may also delay shipment due to extreme weather conditions to protect the health of your plants.

All orders come with shipping confirmation which can be used to track your items.

Tracking numbers are automatically emailed to you as soon as your order is fulfilled.

Once the courier picks up the package and scans it into their system, the tracking number can be used to see where your package is located.

If your weather is not suitable for planting, you can choose to delay shipment for up to 12 months at no cost. Please leave a note during checkout to indicate your preferred ship month.

We do not accept returns for live plants.

Our roses pass through stringent quality checks before they leave our garden.

However, if you received a damaged rose, please report any concerns within 30 days by emailing us with your order number and photos. 

We will issue store credit equal to the replacement cost of the rose, excluding taxes and shipping. Store credit can be used on any future purchases, excluding gift cards. Replacement credits do not expire.

At Highgarden Roses, we stand behind the quality of our plants. If your rose fails to survive within the first 30 days, we’ll make it right with a replacement store credit equal to the purchase price.

To qualify, the rose must show clear signs of failure to survive (e.g., brown, brittle canes, no living green tissue). Seasonal changes such as leaf drop, temporary transplant shock, or winter dormancy are not covered, as these are part of a rose’s natural growth cycle.

Please report any concerns within 30 days by emailing us with your order number and photos. 

We will issue store credit equal to the replacement cost of the rose, excluding taxes and shipping. Store credit can be used on any future purchases, excluding gift cards. Replacement credits do not expire.

Our warranty does not cover roses that:

• Are damaged by extreme or abnormal weather conditions
• Have been improperly planted, neglected, or received inadequate care
• Have been given compost or fertilizer before the recommended period
• Were planted during frost danger (i.e. temperatures below 25°F)
• Were placed in an area receiving less than 6 hours of direct sunlight per day
• Were overwatered or underwatered
• Were not planted in the ground or a pot within 2 days of arrival
• Were kept indoors for any period of time

Additionally, replacement requests do not apply to roses affected by black spot, powdery mildew, or pests, as these are the customer's responsibility. Kindly note that broken or damaged canes from transit will also not be covered, as they can be pruned back, allowing new growth to emerge from below.