We are located in Portland, Oregon.

We ship to all states within the US.

Due to restrictions on plant export, we do not ship outside of the US at this time.

We offer free shipping for orders over $100.

For orders below $100, a flat fee of $10 will be applied.

In-stock roses are typically shipped within 10 business days. Out-of-stock varieties may be available as pre-orders with an additional 6–10 week wait time, depending on seasonal growth.

If you place an order containing both in-stock and pre-order items, the entire order will be shipped together.

Once shipped, transit time is typically:
• Standard Shipping: 3–5 business days
• Priority Shipping: 2–3 business days

Please note that actual delivery times may vary. While we always aim to ship promptly, we cannot guarantee exact delivery dates due to occasional USPS delays or unforeseen changes in plant readiness. Some roses may require additional time to reach optimal health for shipping, especially during seasonal transitions.

In rare cases, we may also delay shipment due to extreme weather conditions to protect the health of your plants.

All orders come with shipping confirmation which can be used to track your items.

Tracking numbers are automatically emailed to you as soon as your order is fulfilled.

Once the courier picks up the package and scans it into their system, the tracking number can be used to see where your package is located.

If your weather is not suitable for planting, you can choose to delay shipment for up to 6 months at no cost. Please leave a note during checkout to indicate your preferred ship month.

Due to the nature of live plants, we currently do not accept returns.

However, should your rose arrive in non-viable condition, a replacement will be sent to you at no charge.

Our roses pass through stringent quality checks before they leave our garden.

However, if you received a damaged rose, please email us with your order number and a photo of the rose within 72 hours of delivery. We will send a replacement at no cost to you.

We take great care to ensure that each rose bush arrives to your garden at its peak vitality. 

If your rose arrived severely damaged or in non-viable condition, please provide a photo of the box and plant within 72 hours of delivery. We will ship a replacement to you free of charge

Kindly note that replacements or refunds are not possible if your rose fails to grow due to extreme weather conditions or improper planting techniques.