We are located in Portland, Oregon.

We ship to all states within the US.

Due to restrictions on plant export, we do not ship outside of the US at this time.

We offer free standard shipping for orders over $150.

For orders less than $150, a flat fee of $12 will be applied

In-stock roses are typically shipped within 10 business days. Out-of-stock varieties may be available as pre-orders with an additional 6–10 week wait time, depending on seasonal growth.

If you place an order containing both in-stock and pre-order items, the entire order will be shipped together.

Once shipped, transit time is typically:
• USPS Ground Advantage (3-5 business days)
• USPS Priority Mail (2-3 business days)
• UPS 3 Day Select (3 business days)

Please note that actual delivery times may vary. While we always aim to ship promptly, we cannot guarantee exact delivery dates due to occasional USPS delays or unforeseen changes in plant readiness. Some roses may require additional time to reach optimal health for shipping, especially during seasonal transitions.

In rare cases, we may also delay shipment due to extreme weather conditions to protect the health of your plants.

All orders come with shipping confirmation which can be used to track your items.

Tracking numbers are automatically emailed to you as soon as your order is fulfilled.

Once the courier picks up the package and scans it into their system, the tracking number can be used to see where your package is located.

If your weather is not suitable for planting, you can choose to delay shipment for up to 12 months at no cost.

Please choose a date on the bottom of the shopping cart before checkout to indicate your preferred ship month.

If your tracking shows that your package was delivered but you are unable to locate it, we recommend first checking around your porch, mailbox area, side door, garage, parcel locker, and with household members or nearby neighbors. Carriers may sometimes place packages in a less obvious location for safety or accessibility reasons.

If the package still cannot be found, please contact your local post office or carrier as soon as possible. They may be able to verify the delivery location or ask the carrier where the package was placed. We are also happy to assist with a carrier inquiry when possible.

Please make sure your shipping address is complete, accurate, and secure at checkout. Highgarden Roses is not responsible for packages that are delayed, lost, returned, or deemed undeliverable due to an incorrect, incomplete, outdated, or inaccessible address provided by the customer.

Once USPS, UPS, or another carrier marks an order as delivered to the shipping address provided at checkout, the package is considered delivered. Highgarden Roses is not responsible for missing, lost, or stolen packages after delivery confirmation, though we will do our best to help with the carrier inquiry.

If a package is returned to us because of an address issue, failed delivery attempt, refusal, or inability of the carrier to deliver, we will inspect the plant upon return. If the plant is still in suitable condition to be reshipped, the customer may be responsible for the additional shipping cost. If the plant is no longer viable due to extended transit or return shipping delays, the order may not be eligible for refund or replacement.

We do not accept returns for live plants.

Our roses pass through stringent quality checks before they leave our garden.

However, if you received a damaged rose, please report any concerns within 100 days by emailing us with your order number and photos. 

We will issue store credit equal to the replacement cost of the rose, excluding taxes and shipping. Store credit can be used on any future purchases, excluding gift cards. Replacement credits do not expire.

At Highgarden Roses, we stand behind the quality of our plants. If your rose fails to survive within the first 100 days, we’ll make it right with a replacement store credit equal to the purchase price.

To qualify, the rose must show clear signs of failure to survive (e.g., brown, brittle canes, no living green tissue). Seasonal changes such as leaf drop, temporary transplant shock, or winter dormancy are not covered, as these are part of a rose’s natural growth cycle.

Please report any concerns within 100 days by emailing us with your order number and photos. 

We will issue store credit equal to the replacement cost of the rose, excluding taxes and shipping. Store credit can be used on any future purchases, excluding gift cards. Replacement credits do not expire.

Our warranty does not cover roses that:

• Are damaged by extreme or abnormal weather conditions
• Have been improperly planted, neglected, or received inadequate care
• Have been given compost or fertilizer before the recommended period
• Were planted during frost danger (i.e. temperatures below 25°F)
• Were placed in an area receiving less than 6 hours of direct sunlight per day
• Were overwatered or underwatered
• Were not planted in the ground or a pot within 2 days of arrival
• Were kept indoors for any period of time

Additionally, replacement requests do not apply to roses affected by black spot, powdery mildew, or pests, as these are the customer's responsibility. Kindly note that broken or damaged canes from transit will also not be covered, as they can be pruned back, allowing new growth to emerge from below.