The roses arrived in good condition. They were packed snug in their box. I have potted them up, I am just waiting for new growth.
In this order, I purchased around 20 roses. Each rose was securely packaged and healthy. Today they are all still healthy and sprouting new growth. Highgarden Roses is one of my favorite places to get my roses! Out of all the roses I have purchased from them I have only had 3 not make it. (From a different order.)
I received my rose plant with well packed and even it's small but full of new roots grow when I took the plastic so happy can't wait to see them grow next season. Thank you
This is my third rose from Highgarden Roses and all three are in great condition. This rose arrived with some beautiful healthy foliage and seems to be adjusting well to its new environment. Very excited to see it bloom in the spring!
Hi Rebecca,
Thank you for taking the time to share your experience with our rose. We are happy to hear that it arrived in great condition and that you are pleased with the healthy foliage. We can't wait to see it bloom in the spring as well! Thank you for choosing Highgarden Roses and for being a loyal customer.
If you ever need anything else or have any questions, feel free to reach out. Thanks again for choosing Highgarden Roses!
Best regards,
Argel
Roses arrived healthy and well protected in packaging. No complaints.
Hi Karen,
Thank you for taking the time to leave a review for our rose. We are so happy to hear that your roses arrived healthy and well protected. We strive to ensure that our products are of the highest quality and we are glad that you had a great experience with us. Thank you again for your feedback!
If you ever need anything else or have any questions, feel free to reach out. Thanks again for choosing Highgarden Roses!
Best regards,
Argel
Roses arrived healthy and wrapped in protective packaging.
Hi Karen,
Thank you so much for your feedback! We’re delighted to hear that your roses arrived healthy and well-protected. Our team takes great care in packaging each plant to ensure it reaches you safely and ready to thrive. We can’t wait for you to see them bloom beautifully in your garden!
If you ever need anything else or have any questions, feel free to reach out. Thanks again for choosing Highgarden Roses!
Best regards,
Argel
It arrived in good condition. Packaged well, no broken stems. I watered it and let it sit on the patio for a day and then potted it up. So far so good. Every rose I have received from heirloom has been is good healthy condition.
Hi Helen,
Thank you for taking the time to leave a review for our rose. We're so glad to hear that it arrived in good condition and that you had a positive experience with our packaging. We hope it continues to thrive in its new home on your patio. We appreciate your support and hope you enjoy your beautiful rose. Thank you again for your feedback!
If you ever need anything else or have any questions, feel free to reach out. Thanks again for choosing Highgarden Roses!
Best regards,
Argel
My second time ordered from High garden rose .I got some small and medium bushes delivered with well packed and full of new roots growing.
Hi Serey,
Thank you for taking the time to share your experience with our rose. We're so glad to hear that you received healthy rose bushes and that you were satisfied with the packaging. We appreciate your support and hope you continue to enjoy your new plants. Happy gardening!
If you ever need anything else or have any questions, feel free to reach out. Thanks again for choosing Highgarden Roses!
Best regards,
Argel
I had decided to expand my purple, mauve and lavender roses and bought 6 different ones. They were Aoi,Solfa,Pablo Vase, Tiara, La Marie and Altered States. All came in healthy and several have buds/blooms. I am pleased with their health and look forward to next spring.
Hi Jenni,
Thank you so much for taking the time to share your experience with our rose. We're delighted to hear that you are expanding your collection of purple, mauve, and lavender roses and that our Solfa rose was among your favorites. We're glad to know that they arrived healthy and are already blooming for you. We can't wait to see how they look in the spring! Thank you again for your review, we truly appreciate it.
If you ever need anything else or have any questions, feel free to reach out. Thanks again for choosing Highgarden Roses!
Best regards,
Argel
Can’t say enough good things about Highgarden. I’ve never ordered a rose online before and after an attempt with another company that took my money but never sent my rose, I was hesitant. But when I emailed them to confirm my order and ask some questions I was contacted the next day by someone who explained the whole process. Since then they have been AMAZING. My rose , an Ausjo or Jude the Obscure, arrived on Oct 1 in PERFECT condition and is now hanging out in the rose garden making new buddies! I am SO excited about this rose to add to my collection but was also scared. Again, sent an email with questions, got detailed answers, absolutely stellar.
I will ABSOLUTELY order from them again and the tough part now is which variety to order next. Thank You Highgarden for making my first online rose purchase an amazing one.
Allegra
SLC, UT.
Hi Allegra,
Thank you so much for sharing your wonderful experience. We're truly thrilled to hear that your first online rose purchase with us was such a positive one. It means a lot to us that you trusted us after a previous bad experience, and we’re so glad your rose arrived in perfect condition and is settling beautifully into your garden.
Our team always strives to provide healthy plants and helpful support every step of the way, so it’s heartwarming to know you felt well taken care of. We can’t wait to see which variety you choose next — your garden sounds like it’s blooming beautifully!
Thank you again for your kind words and for being part of the Highgarden family!
Best regards,
Argel
This is actually the 2nd Moab rose I both from Highgarden Roses. The first one didn’t do so well in the heat, but is still alive. I do want to mention that both came in wonderful condition though. The most recent one has new growth so I’m excited to see it mature.
Hi Faye,
Thank you for your review. We are happy to hear that your second Moab rose is doing well with new growth. We are glad to hear that both plants arrived in great condition. We appreciate your feedback and wish you all the best with your growing roses. Happy gardening!
If you ever need anything else or have any questions, feel free to reach out. Thanks again for choosing Highgarden Roses!
Best regards,
Argel
I ordered a small size, but it was healthy. There was a little bit of dirt that got on the leaves, but overall sturdy stem and healthy roots. I can’t wait to see it grow and get bigger.
Hi Faye,
Thank you for your review! We're glad to hear that your rose arrived with healthy roots and a sturdy stem. We apologize for any dirt that may have gotten on the leaves during shipping, but we're confident that your plant will continue to thrive as it grows bigger. Thank you for choosing our product and we hope you enjoy watching it bloom.
If you ever need anything else or have any questions, feel free to reach out. Thanks again for choosing Highgarden Roses!
Best regards,
Argel
I love how Highgarden roses website show pictures roses in different stages and they carry a lot of own root roses even ones that are rare and retired. The website is so user friendly. I purchased over 30 roses in the last 2 years and only one died upon arrival. The customer service is wonderful; I normally get a response same day or next day. If the rose die upon arrival, they normally give you merchandise credit. They were also nice enough to also give me merchandise credit when some of my roses failed months later. So just contact them first before writing a negative review about them. I like that most of my roses still had leaves or had new growth to them and you get to choose the size. I recommend getting the medium or large since the small is very small and would need a lot of attention. My most recent orders of Aushunter, Ausstew, Auswill ,Ausimmon were so healthy and full of leaves with multiple stems and bigger than David Austin 2-quart roses. I totally one hundred percent recommend Highgarden roses.
Hi Faye,
Thank you for taking the time to leave such a detailed and positive review! We are so glad to hear that you have had a great experience with our Highgarden roses. We pride ourselves on providing rare and retired roses, as well as excellent customer service. We appreciate your recommendation and are happy to hear that your recent orders were all healthy and full of leaves. Thank you again for your support and we look forward to serving you in the future.
If you ever need anything else or have any questions, feel free to reach out. Thanks again for choosing Highgarden Roses!
Best regards,
Argel
I placed an order for 3 plants on September 5th. The order was shipped out on the 15th and delivered on the 17th. Ship time from Oregon to California was just 2 days. The plants were packaged reasonably well and arrived in decent shape. I do feel the plants were priced a bit too high for their quality. I ordered 2 plants in size M and 1 in size S, and all were very small and not particularly well-branched. While healthy, they were not exactly robust. It took a month before any new growth appeared. One plant did arrive with a tiny bud, which was a bonus, but that also took a month to bloom. Nevertheless, I am overall pleased with the order. The roses are doing well. And I do appreciate having a US-based and reliable supplier for hard to find Asian and European cultivars. I will keep an eye on the website for possible future purchases. The extensive catalog is very impressive. Hopefully, the stock availability will be more consistent in the future. It’s really hard to round up an order when so many selections are sold out and restocks seem random and sparse.
Hi there,
Thank you for taking the time to leave a review. We appreciate your feedback and are glad to hear that your order arrived in a timely manner and that the roses are doing well. We are constantly working to improve our stock availability and hope to have more consistent options in the future. Thank you for your support and we look forward to potentially serving you again in the future.
If you ever need anything else or have any questions, feel free to reach out. Thanks again for choosing Highgarden Roses!
Best regards,
Argel
I purchased 3 roses and they arrived healthy and ready to plant. Now I am waiting for them to bloom : ) Thank you for your quick delivery! Great Seller!
Hi May,
Thank you for the review! We're so happy to hear that you are pleased with your purchase of our rose. We take great care in delivering healthy plants and we hope you enjoy watching them bloom.
If you ever need anything else or have any questions, feel free to reach out. Thanks again for choosing Highgarden Roses!
Best regards,
Argel
Great communication, quick responses, I requested a refund for a rose that due to growing time I hadn’t received yet and it was quickly sent, the roses I received were healthy and quickly took off.
Hi Meagan,
Thank you for the kind review! We are glad to hear that you had a great experience with our customer service team. It is our goal to provide excellent communication and quick responses to all of our customers. We are happy to have been able to accommodate your request for a refund and that the roses you received were healthy and thriving.
If you ever need anything else or have any questions, feel free to reach out. Thanks again for choosing Highgarden Roses!
Best regards,
Argel
They arrived in great condition. The shipping package worked great. Let me know if you ever need any graphic design/packaging help. Love your roses.
Dear Helen,
Thank you for the kind review! We are thrilled to hear that your Antike Watch Rose arrived in great condition and that you were satisfied with the packaging. We appreciate your offer to help with graphic design and packaging and will definitely keep it in mind for future products.
If you ever need anything else or have any questions, feel free to reach out. Thanks again for choosing Highgarden Roses!
Best regards,
Argel
Beautiful roses!!! Plus, if any problems, they will try everything in their power to take care of it!!! Thank you!!! Words cannot express how much I love my roses and you!!!
Hi Michelle,
Thank you for your kind words and for choosing our rose. We are delighted that you love your roses and we are always here to help if any issues arise. Your satisfaction is our top priority.
If you ever need anything else or have any questions, feel free to reach out. Thanks again for choosing Highgarden Roses!
Best regards,
Argel
I ordered two rose plants at Highgarden roses for the first time. They arrived healthy with green leaves and well developed root systems. Worth the wait! I can’t wait to see them grow and bloom! And I am very pleased with the customer service, I was able to modify the order, while waiting for my order.
Hi Tatiana,
Thank you for taking the time to leave a review! We're so glad to hear that your rose plants arrived healthy and with well-developed root systems. We strive to provide the best quality plants for our customers. We're also happy to hear that you had a positive experience with our customer service team. Thank you for choosing Highgarden roses, we hope you enjoy watching your plants grow and bloom!
If you ever need anything else or have any questions, feel free to reach out. Thanks again for choosing Highgarden Roses!
Best regards,
Argel
Highland Rose offers outstanding after-sales service — super fast response and genuinely caring support! The rose I purchased ‘Sakura Kasumi’ is amazing quality - can’t wait to see it bloom next year.
Dear Kun,
Thank you for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great service experience with us and that our ‘Sakura Kasumi’ rose exceeded your expectations in terms of quality. We can't wait to see it bloom next year either!
At Highgarden Roses, we strive to provide exceptional after-sales service and we are delighted to know that our efforts did not go unnoticed. Your satisfaction is our top priority and we are always here to offer our genuine support.
If you ever need anything else or have any questions, feel free to reach out. Thanks again for choosing Highgarden Roses!
Best regards,
Argel
Argel is very responsive and kind. I got Uriel, Gabriel, Michael, and Rinaldo. Rinaldo arrived with a couple of yellowing canes so I'm watching him carefully but the rest are fantastic! Thank you so much!
Hi Crystalee,
Thank you for your feedback and for choosing our rose. We're glad to hear that you are enjoying your roses. We apologize for any issues with Rinaldo if it does not survive please contact us together with the updated picture and we will issue replacement credit. Thank you for your support and happy gardening!
If you ever need anything else or have any questions, feel free to reach out. Thanks again for choosing Highgarden Roses!
Best regards,
Argel
Bigger than I expected I purchased the small container hope it continues to grow and thrive
Dear Cheryl,
Thank you for your review of our rose! We are thrilled to hear that the size of the plant exceeded your expectations. We hope that it continues to grow and thrive for you. Thank you for choosing our product and for sharing your experience with us.
If you ever need anything else or have any questions, feel free to reach out. Thanks again for choosing Highgarden Roses!
Best regards,
Argel
I bought two separate orders the roses were delivered in good shape despite the hot summer we have in Texas. My roses are all putting out new growth and I had the chance to make a small bouquet out of them. I would highly recommend ordering roses from Highgarden.
Hi May,
Thank you for your kind words and for taking the time to leave a review. We are so glad to hear that your Mystery Roses arrived in good condition and are thriving in the hot Texas summer. It's wonderful that you were able to make a beautiful bouquet with them. We appreciate your recommendation and hope you continue to enjoy your roses from Highgarden.
If you ever need anything else or have any questions, feel free to reach out. Thanks again for choosing Highgarden Roses!
Best regards,
Argel
Thank you! Plant is looking healthy.
Hi Olga,
Thank you for your kind feedback! We’re so glad to hear your plant is looking healthy and we wish you plenty of beautiful blooms ahead.
If you ever need anything else or have any questions, feel free to reach out. Thanks again for choosing Highgarden Roses!
Best regards,
Argel
I ordered a Moab rose bush back in late August. I realized after looking at the delivery time frame that I was likely to be out of town when the rose bush arrived. I reached out to see if I could delay delivery, and I was quickly responded to and helped. We set the delivery date to the day I arrived back in town. As promised, I received a confirmation email that the rose bush was shipped on that day. The rose bush arrived 2 days later in perfect condition with new growth. I was so thrilled with my purchase I ordered three more rose bushes the other day to be delivered in early May 2026. From my experience, I would highly recommend this company and their beautiful roses.
Hi Christina,
Thank you so much for your kind words and for choosing our rose! We are happy to hear that you had a positive experience with our customer service team and that your rose bush arrived in perfect condition. We look forward to delivering your additional rose bushes in May 2026. Thank you for your recommendation, it means a lot to us. Have a beautiful day!
If you ever need anything else or have any questions, feel free to reach out. Thanks again for choosing Highgarden Roses!
Best regards,
Argel