I ordered eight different roses in various sizes and they all arrived in fantastic condition. I am pleased with the sizes of their canes. I planted them all in quart size containers as instructions suggested (in non fertilized and non amended soil) and after one week they all are flourishing. I will definitely be a returning customer!
This is the second order I received. I ordered 3 medium plants and none of them were healthy. I am nursing them back and I believe they would eventually grow but for the money I spent I would expect much healthier plants. The plants from the first order I received were very healthy and 2 out 3 already bloomed and the third one has many buds.
Bottom line I would expect this business to pay attention to the quality of the plants and deliver consistent quality.
My first time ordered from High Garden rose .they arrived beautiful.i have them all in pots now they have a lot of new grow some of them so.e buds already. Definitely order more. Thank you
all my orders come well pack and the rose are very healthy. Highly recommend!
I ordered based on recommendations from others who had good experiences. My experience was subpar. The price point ~$80 was high and the quality/size of the rose received did not meet expectations. I also had to follow up as the shipping date for my rose came and went without action from the company. I would not order again; I will stick with Heirloom Roses as they deliver a better quality bigger rose at a lower price point plus they now have sustainable packaging.
Ownroot roses were not shipped bare - they had most root balls and some foliage. They are growing more quickly than bare root plants, showing new foliage within one week of being planted. Time will tell, but this looks quite promising.
Held my order over the winter until it was safe to plant in my zone (6A, formerly 5B). Arrived quickly and it was very healthy. Came with instructions for planting. Very pleased!
My two CPM roses arrived very well packaged and healthy! Satisfied
Hi Max,
Thank you so much for your kind review of our rosee. We're thrilled to hear that your roses arrived in great condition and that you're satisfied with your purchase. We strive to provide our customers with the best quality products and we're so glad that you're happy with your roses. Happy gardening!
If you ever need anything else or have any questions, feel free to reach out. Thanks again for choosing Highgarden Roses!
Best regards,
Argel
So I can’t comment on the blooms yet. But I will say that I’m very happy with the plants I received. Joyce rose is HUGE, full of healthy leaves and thriving since I put her in her temporary quarters. Pavlova is smaller but healthy and sprouting new leaves. I’m impressed with how quickly I received my order, in good condition and I’ll be ordering from High Garden again.
Dear Soupy,
Thank you so much for your kind words and for taking the time to leave a review. We are delighted to hear that you are happy with the plants you received, especially the Joyce rose and Pavlova. We take pride in providing healthy and thriving plants to our customers, and we are glad to know that they are doing well in their temporary quarters. Thank you for choosing Highgarden, and we look forward to serving you again in the future.
Happy gardening!
Warm regards,
Argel
Roses came in looking great! Excellent customer service helped me change my order. Thank you!!!
Hi Cindy,
Thank you so much for your kind words! We're thrilled to hear the roses arrived in great condition and that our team could assist with your order change. Your satisfaction means everything to us, happy gardening!
If you ever need anything else or have any questions, feel free to reach out. Thanks again for choosing Highgarden Roses!
Best regards,
Argel
A truly exquisite rose! My rose arrived rather small but after just a few months of care it is growing really well and has lots of buds! Got my first flower to fully open today and it smells heavenly! Its remarkable fragrance is reminiscent of sweet honey and fruit like peaches or apricots. The color starts off rather peachy pink to my eye but once it opens it has a beautiful quartered orange center. Another thing absolutely worth mentioning is how disease resistant it is, the leaves are fairly large and incredibly glossy, they look almost artificial as if made of wax - there is no disease on it at all, no black spot, mildew or rust. I will mention this rose seems to be a little on the slower side to grow and establish itself than most of the other rose I have but I don’t mind since it is so spectacular, I’m looking forward to giving this rose a special place in my garden and enjoying its beauty hopefully for years to come. Give it a try you won’t be disappointed 👍
Dear James,
Thank you so much for your kind and detailed review of our Capri rose. We are delighted to hear that you are enjoying its beautiful and fragrant blooms. We take pride in providing our customers with healthy and disease-resistant roses, and we are happy to hear that your rose is thriving with proper care.
We appreciate your patience with the slower growth of this particular rose and we are confident that its spectacular beauty is worth the wait. Thank you for choosing our roses and we hope it brings joy to your garden for years to come.
Warm regards,
Argel
My roses arrived healthy & ready to plant :-) I am amazed with the variety of rare roses Highgarden sells. I can easily browse the website for hours looking at all the beautiful varieties!
The team is very friendly and helpful! Will be purchasing more next spring :-)
Dear Lori,
Thank you so much for your kind words and for taking the time to share your experience with our rose. We are thrilled to hear that your roses arrived healthy and ready to plant. Our team takes great pride in providing a variety of rare and beautiful roses for our customers to enjoy. We look forward to assisting you with your future purchases next spring.
If you ever need anything else or have any questions, feel free to reach out. Thanks again for choosing Highgarden Roses!
Best regards,
Argel
Not quite as expected.
I had asked for the plants to be delivered the first week of April. They arrived the third - at which time I could do nothing but open the package, throw some water over them and put them in a cool dark place.
I ordered two plants. One arrived fully leafed out - which it shouldn't have been, based on 50 years of ordering bare-root plants - the other, quite dead. Not dark green and shrivelled, but dead.
When I did manage to get them out and to the pre-prepared plot, I found the root balls completely, and intentionally, impacted, compacted, and impossible to tease out. Perhaps they will grow this way, but being so ingrown, they will never produce healthy plants.
The packaging was far from professional. Using (tax-payer funded) USPS mailing enveloped for protection is simply - clever, but unprofessional. If you want to cut costs, you might consider collecting cardboard from behind shops! But this, though effective, was unprofessional.
So. I have some hope for the one plant, which has been in the ground nearly a week, and no hope for the dead one, which I planted beside it, 'in case'. In all, not what I had hoped, or expected, and a bit pricey for what I actually received.
Hi S.E.,
Thank you for taking the time to share your experience. I’m truly sorry to hear that it didn’t meet your expectations, and I appreciate the opportunity to clarify a few points.
When you placed your order, you initially asked for shipping “as late as possible,” ideally in April. You later revised your request to the first week of April, and we did our best to accommodate that adjustment. As noted on our website, customers may indicate a preferred shipping month, but not an exact delivery date, as timing depends on plant readiness, weather, and logistics.
Our roses are own-root, not bare-root and they are shipped year-round. It's completely normal, and even healthy, for them to arrive leafed out in spring. This reflects natural seasonal growth and is not a cause for concern.
The roots may appear compact, but they will naturally expand once planted. Teasing them apart is not recommended, as it may cause damage to the plant during this delicate stage.
We were also disappointed to hear that one of the roses did not survive. However, we’d like to note that we did not receive any photos or communication from you. We have a warranty program in place and are always happy to provide replacement credits for roses that arrive in non-viable condition, but we do rely on customers to reach out so we can help.
If you still have the plant and are able to send a photo, we’d be glad to assist. We truly value your support and hope to restore your confidence in our roses.
Best,
Evelyn
Yet another sturdy, healthy bush that is well-rooted and ready to rock. Own root is the best!! I cannot wait to see more blooms. This is at least my 5th rose purchase and I’ll definitely be back for more.
Hi Rebecca,
Thank you so much for your kind words about our rose. We are thrilled to hear that you are pleased with the quality of the plant and its blooms. We take great pride in ensuring that our roses are healthy and well-rooted, and we are happy to hear that it has met your expectations. We look forward to providing you with even more beautiful blooms in the future.
If you ever need anything else or have any questions, feel free to reach out. Thanks again for choosing Highgarden Roses!
Best regards,
Argel
Arrives in great condition… overwintered beautifully, and now full of blooms.
Hi FuirkHome,
Thank you so much for your kind words about our rose. We're thrilled to hear that you think it's beautiful and that it arrived in great condition. We're even happier to know that it overwintered beautifully and is now full of blooms. Thanks for choosing our product and for taking the time to share your positive experience. We appreciate it!
If you ever need anything else or have any questions, feel free to reach out. Thanks again for choosing Highgarden Roses!
Best regards,
Argel
Purchased a Small Mystery rose , came in good condition had leaves on it, excited to see what color it will be when it blooms. Would buy from High Gardens again.
Hi PV,
Thank you so much for your kind words. We're happy to hear that your Mystery Rose arrived in good condition and that you're excited to see what color it will be when it blooms. We appreciate your support and would love to have you as a customer again in the future. Happy gardening!
If you ever need anything else or have any questions, feel free to reach out. Thanks again for choosing Highgarden Roses!
Best regards,
Argel
This is my fifth order with Highgarden and the roses never disappoint. My latest orde is potted up and already showing new growth and it just arrived a few days ago. Beyond happy, Thank You for selling such beautiful product.
Hi Jenni,
Thank you so much for taking the time to leave a review. We're thrilled to hear that you've made multiple orders with us and have been consistently happy with the quality of our roses. We take pride in providing the best products for our customers and we're glad to hear that your latest order is already showing new growth. Happy planting!
If you ever need anything else or have any questions, feel free to reach out. Thanks again for choosing Highgarden Roses!
Best regards,
Argel
The way the plants were wrapped resulted in 2 plants (chiffon and nothing hill) totally brown with canes that were almost rotten because of the excessive moisture and tightly packed. Most of them arrived with yellow leaves which were fallen off the plants as they were being unpacked and removed from the carton.
I’m extremely disappointed with the chiffon and nothing hill plants.
Betsy.
Dear Betsy,
Thank you for sharing your thoughts with us. We are truly sorry to hear that your Chiffon and Notting Hill roses arrived in less than ideal condition. I can only imagine how disappointing that must have felt, especially after the excitement of placing such a thoughtful order.
That said, I’m relieved to know that 9 of the 11 roses you received arrived safely. While most of our varieties travel well, a few - especially florist varieties - can be more sensitive in transit despite our careful packing.
We genuinely want every rose you receive from us to bring you joy. If you’re able to send over a few photos of the affected plants, we would be happy to provide replacement credits for any that did not arrive in viable condition.
Thank you again for giving our roses a place in your garden. We’re always here to help, and we’d love the opportunity to make this right.
Warm regards,
Evelyn
Quality rose and fast delivery. Great customer service, too! I can’t wait to see what my mystery rose turns out to be😀
Hi Sandi,
Thank you so much for your wonderful feedback. We're thrilled you’re happy with the quality, fast delivery, and our customer service. We’re just as excited as you are to see what your mystery rose reveals, wishing you beautiful surprises ahead!
If you ever need anything else or have any questions, feel free to reach out. Thanks again for choosing Highgarden Roses!
Best regards,
Argel
This one was on my wish list for it’s vibrant shade and full blooms. My bush came decently sized, well packaged, and appeared healthy.
Hi Kerri,
Thank you for your lovely review. We’re so happy you were able to check this beauty off your wish list, its vibrant shade and full blooms truly are special. Thrilled to hear your bush arrived healthy, well-sized, and ready to thrive!
If you ever need anything else or have any questions, feel free to reach out. Thanks again for choosing Highgarden Roses!
Best regards,
Argel
Beautiful form and color! My bush came decently sized, well packaged, and appeared healthy.
Hi Kerri,
Thank you so much for your kind words. We're delighted that you’re enjoying the beautiful form and color of your rose. It’s wonderful to hear your bush arrived healthy, well-sized, and carefully packaged, wishing you a season full of gorgeous blooms!
If you ever need anything else or have any questions, feel free to reach out. Thanks again for choosing Highgarden Roses!
Best regards,
Argel
Love the soft gentle look of this pastel rose. My bush came decent size, well packaged, and appears healthy.
Hi Kerri,
Thank you so much for your lovely feedback. We’re thrilled you’re enjoying the soft, gentle beauty of your pastel rose. It's wonderful to hear your bush arrived healthy, well-packaged, and ready to brighten your garden.
If you ever need anything else or have any questions, feel free to reach out. Thanks again for choosing Highgarden Roses!
Best regards,
Argel
Soft pink full blooms! My bush came decent size, well packaged, and appears healthy.
Hi Kerri,
Thank you for your wonderful feedback. We're so happy you’re enjoying the soft pink blooms, and it’s great to hear your rose bush arrived healthy, well-packaged, and ready to thrive. Wishing you many beautiful seasons ahead!
If you ever need anything else or have any questions, feel free to reach out. Thanks again for choosing Highgarden Roses!
Best regards,
Argel
Love the softness of this rose! My bush came decent size, packed well, and appears healthy.
Hi Kerri,
Thank you so much for your kind words. We’re thrilled you love the softness of the rose, and it’s wonderful to hear your bush arrived healthy, well-sized, and carefully packed. Wishing you lots of beautiful blooms ahead!
If you ever need anything else or have any questions, feel free to reach out. Thanks again for choosing Highgarden Roses!
Best regards,
Argel