When the rose arrived, it was much smaller than I had expected. I was also surprised that it wasn’t shipped in a box—it was simply wrapped in USPS cardboard and placed inside a mailing bag, which offered very little protection.
After opening the package, the rose did not appear to be in very good condition.
What concerns me most is the timing of the shipment. I don’t understand why a young rose was shipped to a Zone 7 area in the middle of July, during the hottest part of summer. The extreme heat greatly reduces the plant’s chances of establishing successfully, and I was worried about its survival from the moment it arrived.
The two AUShunter roses that I ordered were delivered two weeks ago and were in wonderful condition, well branched and well rooted. They are potted now and doing very well. This is my favorite Austin rose; the color is unlike any other pink rose I’ve ever seen. I am delighted with their condition and very pleased that they are on their roots.
Hi Tricia,
We're so happy to hear you're delighted with your AUShunter roses! Thank you for sharing your wonderful experience. Enjoy your beautiful garden!
If you ever need anything else or have any questions, feel free to reach out. Thanks again for choosing Highgarden Roses!
Best regards,
Argel
Plants were small but very healthy when I received them and bounced into new growth quickly when I repotted them! Excited to see the blooms!
Hi there,
We're so glad to hear your AUStango Rose is thriving and already showing new growth. We hope it blooms beautifully for you soon! Thank you for sharing your experience.
If you ever need anything else or have any questions, feel free to reach out. Thanks again for choosing Highgarden Roses!
Best regards,
Argel
Arrived early and in great shape! Growing in beautifully already!
Hi Jackie,
Thank you for your wonderful review! We're so happy to hear the rose arrived well and is thriving. Enjoy your garden!
If you ever need anything else or have any questions, feel free to reach out. Thanks again for choosing Highgarden Roses!
Best regards,
Argel
Plant arrived very mature and healthy - even more mature than advertised - I’m very happy!
Hi Sarah,
Thank you so much for your wonderful feedback! We’re thrilled to hear your plant arrived mature, healthy, and even more established than you expected. We’re so happy you’re pleased with your rose, and we hope you enjoy many beautiful blooms ahead!
If you ever need anything else or have any questions, feel free to reach out. Thanks again for choosing Highgarden Roses!
Best regards,
Argel
Unfortunately this is my second Coffee Break - the first one died and Highgarden kindly replaced it. This second one died within 2 days of receipt (canes blackened quickly). Unfortunately all roses I received experienced some damage in transit; all are fine except this one. I took off one star b/c it died a second time but I will continue to order from Highgarden.
Hi Sarah,
Thank you for your honest feedback and for giving Coffee Break another chance. We’re truly sorry that the replacement did not survive, especially after experiencing transit damage with the other roses as well.
We really appreciate your understanding and continued support of Highgarden despite this experience. We’re glad to hear your other roses are doing well, and we hope your future orders arrive safely and thrive beautifully.
If you ever need anything else or have any questions, feel free to reach out. Thanks again for choosing Highgarden Roses!
Best regards,
Argel