Our warranty

At Highgarden Roses, we stand behind the quality of our plants. If your rose fails to survive within the first 30 days, we’ll make it right with a replacement store credit equal to the purchase price.

To qualify, the rose must show clear signs of failure to survive (e.g., brown, brittle canes, no living green tissue). Seasonal changes such as leaf drop, temporary transplant shock, or winter dormancy are not covered, as these are part of a rose’s natural growth cycle.

Please report any concerns within 30 days by emailing us with your order number and photos. 

We will issue store credit equal to the replacement cost of the rose, excluding taxes and shipping. Store credit can be used on any future purchases, excluding gift cards. Replacement credits do not expire.

Our warranty does not cover roses that:

• Are damaged by extreme or abnormal weather conditions
• Have been improperly planted, neglected, or received inadequate care
• Have been given compost or fertilizer before the recommended period
• Were planted during frost danger (i.e. temperatures below 25°F)
• Were placed in an area receiving less than 6 hours of direct sunlight per day
• Were overwatered or underwatered
• Were not planted in the ground or a pot within 2 days of arrival
• Were kept indoors for any period of time

Additionally, replacement requests do not apply to roses affected by black spot, powdery mildew, or pests, as these are the customer's responsibility. Kindly note that broken or damaged canes from transit will also not be covered, as they can be pruned back, allowing new growth to emerge from below.