All roses are live rooted plants. We do not sell cut flowers.

We accept payments from major credit cards including Visa, MasterCard, Discover, American Express, and Diners Club.

For your convenience, we also offer Express Checkout via Apple Pay, Google Pay, Amazon Pay, Paypal, Meta Pay and Shop Pay.

No sales tax will be collected as we are located in Portland, Oregon.

All of our roses are grown outdoors in Portland, Oregon.

We ship all 12 months of the year.

Roses can be planted at any time except during extreme heat or cold. 

You can order your roses now and choose to delay shipment for up to 6 months at no cost.

Please leave a note during checkout to indicate your preferred shipping month.

Our roses are shipped semi-dormant in November, dormant from December-February, semi-dormant in early March, and non-dormant for the rest of the year.

Over 95% of our roses are own-root, propagated from cuttings.

Occasionally we may offer a grafted version for newer varieties. They are specified in the product description.

You will receive a healthy rose bush. The roots will be protected by plastic wrap.

We will defoliate and prune the stems prior to shipping. As a result, your rose bush will not come with leaves or flower buds. It will form new shoots and buds once planted in soil.

In winter months, we may elect to ship your rose with little or no soil as they are dormant.

All of our roses are grown in small batches to ensure quality standards.

As a result, some roses may sell out shortly after it's restocked. If possible, order early to ensure availability of your favorite rose.

Some roses are available as pre-order and you may purchase them with an additional 6-10 week wait time.

You may also sign up for back-in-stock alerts on the product page.

You are always welcome to contact us to inquire about a particular rose's availability.

Our system will charge you immediately, but you retain the option to cancel the order at any time prior to shipment. Please note that a 5.5% fee is applied to cover for nonrefundable payment processing fees. In the event that we are unable to ship your order on time, you are entitled to a full refund without any fees.

We’re happy to accommodate order changes (such as variety swaps, address updates, or shipping delays) if your request is received before the fulfillment process begins.

Fulfillment starts when we begin picking and packing your roses - this may occur before a shipping label is printed or tracking is issued. Once we’ve started preparing your order, we’re unable to make changes due to the perishable nature of live plants.

Please contact us as soon as possible if you need to make changes. Our team typically responds within 1 business day (Monday-Friday). We do not process changes on weekends or holidays.

If you would like to cancel your order, please contact us as soon as possible. Orders may be cancelled at any time before the fulfillment process begins.

Fulfillment starts when we begin picking and packing your roses, before the shipping label is printed. Once we start preparing your plants for shipment, we are no longer able to accommodate cancellations due to the perishable nature of live plants.

To increase the chances of a successful cancellation, we recommend reaching out as early as possible. Our team typically responds within 1 business day (Monday-Friday) and we do not process cancellations over the weekend or on holidays.

You may choose to receive a refund via store credit or back to your original form of payment.

Kindly note that for refunds back to your original form of payment, a 5.5% fee will be deducted to cover for non-refundable payment processing charges. Cancellations made beyond 30 days incur an additional 10% restocking fee.

Unfortunately we do not offer in-person pickup at this time.

Our standard response time for customer inquiries, order cancellations, and modification requests is within 1 business day (Monday–Friday).

Please note that we do not process messages or make order changes over the weekend or on holidays.

We are located in Portland, Oregon.

We ship to all 50 states within the US.

Due to restrictions on plant export, we do not ship outside of the US at this time.

We offer free standard shipping for orders over $100.

For orders less than $100, a flat fee of $10 will be applied

In-stock roses are typically shipped within 10 business days. Out-of-stock varieties may be available as pre-orders with an additional 6–10 week wait time, depending on seasonal growth.

Once shipped, transit time is typically:
• Standard Shipping: 3–5 business days
• Priority Shipping: 2–3 business days

Please note that actual delivery times may vary. While we always aim to ship promptly, we cannot guarantee exact delivery dates due to occasional USPS delays or unforeseen changes in plant readiness. Some roses may require additional time to reach optimal health for shipping, especially during seasonal transitions.

In rare cases, we may also delay shipment due to extreme weather conditions to protect the health of your plants.

All orders come with shipping confirmation which can be used to track your items.

Tracking numbers are automatically emailed to you as soon as your order is fulfilled.

Once the courier picks up the package and scans it into their system, the tracking number can be used to see where your package is located.

If your weather is not suitable for planting, you can choose to delay shipment for up to 6 months at no cost.

Please leave a note during checkout to indicate your preferred ship month.

Out-of-stock roses may be available as a pre-order with an additional 6-10 week wait time. 

Preorder roses are marked on the product page, cart and checkout pages with an estimated availability date.

If you place an order containing both in-stock and pre-order items, the entire order will be shipped together.

We do not accept returns for live plants.

We take great care to ensure that our roses are healthy and robust before they leave our nursery. However, due to the delicate nature of live plants and potential challenges during shipping, there are rare instances where a rose may arrive in non-viable condition.

If your rose arrives in such a state, please email us within 72 hours of delivery at care@highgardenroses.com. Include your order number and photos of the rose.

Upon approval of your request, we will issue store credit equivalent to the value of a replacement rose of the same size. Please note that taxes and shipping costs are non-refundable and will not be included in the replacement credit.

We offer multiple sizes of rose bushes:

S: Your rose is 4-6 months old, grown in 4" pots.

M: Your rose is 1 year old, grown in 6" pots.

L: Your rose is 1.5-2 years old, grown in 8"-10" pots.

Individual sizes may vary depending on the variety of the rose.

Occasionally we may send you a size bigger than the one you purchased, but not vice versa.

We take great care to ensure that every rose bush arrives at its peak vitality.

If your rose arrives in a non-viable condition, please email us within 72 hours of delivery with photos of the box and plant.

Upon approval, we will issue store credit equal to the replacement cost of the rose, excluding taxes and shipping. This store credit can be used on any future purchase, excluding gift cards, and does not expire.

Replacement requests made beyond 72 hours will be considered on a case-by-case basis.

Our warranty does not cover roses that:

• Are damaged by extreme or abnormal weather conditions
• Have been improperly planted, neglected, or received inadequate care
• Have been given compost or fertilizer before the recommended period
• Were planted during frost danger (i.e. temperatures below 25°F)
• Were placed in an area receiving less than 6 hours of direct sunlight per day
• Were overwatered or underwatered
• Were not planted in the ground or a pot within 2 days of arrival
• Were kept indoors for any period of time

Additionally, replacement requests do not apply to roses affected by black spot, powdery mildew, or pests, as these are the customer's responsibility. Kindly note that broken or damaged canes from transit will also not be covered, as they can be pruned back, allowing new growth to emerge from below.