We take great care to ensure that every rose bush arrives at its peak vitality.
If your rose arrives in a non-viable condition, please email us within 72 hours of delivery with photos of the box and plant.
Upon approval, we will issue store credit equal to the replacement cost of the rose, excluding taxes and shipping. This store credit can be used on any future purchase, excluding gift cards, and does not expire.
Replacement requests made beyond 72 hours will be considered on a case-by-case basis.
Our warranty does not cover roses that:
- Are damaged by extreme or abnormal weather conditions
- Have been improperly planted, neglected, or received inadequate care
- Have been given compost or fertilizer before the recommended period
- Were planted during frost danger (i.e. temperatures below 25°F)
- Were placed in an area receiving less than 6 hours of direct sunlight per day
- Were overwatered or underwatered
- Were not planted in the ground or a pot within 2 days of arrival
- Were kept indoors for any period of time
Additionally, replacement requests do not apply to roses affected by black spot, powdery mildew, or pests, as these are the customer's responsibility. Kindly note that broken or damaged canes from transit will also not be covered, as they can be pruned back, allowing new growth to emerge from below.