All roses are live rooted plants. We do not sell cut flowers.

We accept payments from major credit cards including Visa, MasterCard, Discover, American Express, and Diners Club.

For your convenience, we also offer Express Checkout via Apple Pay, Google Pay, Amazon Pay, Paypal, Meta Pay and Shop Pay.

No sales tax will be collected as we are located in Portland, Oregon.

All of our roses are grown outdoors in Portland, Oregon.

We ship all 12 months of the year.

Roses can be planted at any time except during extreme heat or cold. 

You can order your roses now and choose to delay shipment for up to 6 months at no cost.

Please leave a note during checkout to indicate your preferred shipping month.

Our roses are shipped semi-dormant in November, dormant from December-February, semi-dormant in early March, and non-dormant for the rest of the year.

Over 95% of our roses are own-root, propagated from cuttings.

Occasionally we may offer a grafted version for newer varieties. They are specified in the product description.

You will receive a healthy rose bush. The roots will be protected by plastic wrap.

We will defoliate and prune the stems prior to shipping. As a result, your rose bush will not come with leaves or flower buds. It will form new shoots and buds once planted in soil.

In winter months, we may elect to ship your rose with little or no soil as they are dormant.

All of our roses are grown in small batches to ensure quality standards.

As a result, some roses may sell out shortly after it's restocked. If possible, order early to ensure availability of your favorite rose.

Some roses are available as pre-order and you may purchase them with an additional 6-10 week wait time.

You may also sign up for back-in-stock alerts on the product page.

You are always welcome to contact us to inquire about a particular rose's availability.

Our system will charge you immediately, but you retain the option to cancel the order at any time prior to shipment. Please note that a 4.5% fee is applied to cover for nonrefundable payment processing fees. In the event that we are unable to ship your order on time, you are entitled to a full refund without any fees.

We start to process your order as soon as it is placed so that your items arrive as quickly as possible.

If you have any questions about an order you have placed or would like to make any changes, please contact us as soon as possible, we will assist you in any way we can.

If you would like to cancel your order, please contact us as soon as possible.

Orders may be cancelled at anytime before it's fulfilled.

You may choose to receive a refund via store credit or back to your original form of payment.

Kindly note that for refunds back to your original form of payment, a 4.5% fee will be deducted to cover for non-refundable payment processing charges.

Unfortunately we do not offer in-person pickup at this time.

We are located in Portland, Oregon.

We ship to all 50 states within the US.

Due to restrictions on plant export, we do not ship outside of the US at this time.

We offer free standard shipping for orders over $80.

For orders less than $80, a flat fee of $5 will be applied.

In-stock roses are shipped in 5 business days. 

Out-of-stock roses may be available as a pre-order with an additional 6-10 week wait time. 

Transit time:

Standard: 3-5 business days

Priority: 2-3 business days

Occasionally, we may delay shipment due to extreme weather conditions. An email notification with an estimated new ship date will be sent to you.

All orders come with shipping confirmation which can be used to track your items.

Tracking numbers are automatically emailed to you as soon as your order is packed.

Once the courier picks up the package and scans it into their system, the tracking number can be used to see where your package is at.

If you did not receive a shipping confirmation email from us within 2 business days of placing your order, kindly check your spam folder or reach out to us.

If your weather is not suitable for planting, you can choose to delay shipment for up to 6 months at no cost.

Please leave a note during checkout to indicate your preferred ship month.

Out-of-stock roses may be available as a pre-order with an additional 6-10 week wait time. 

Preorder roses are marked on the product page, cart and checkout pages with an estimated availability date.

If you place an order containing both in-stock and pre-order items, the entire order will be shipped together.

We don't accept returns for live plants.

However, if your plant arrives severely damaged or in non-viable condition, we'll happily send a free replacement.

Please reach out to us within 72 hours of delivery with photos of the damaged box and plant.

Kindly note that we are unable to send replacements or issue refunds if your rose fails to grow due to extreme weather or improper planting techniques.

Our roses pass through stringent quality checks before they leave our garden.

However, if you received a damaged rose, please email us with your order number and a photo of the rose within 72 hours of delivery. We will send a replacement at no cost to you.

We offer multiple sizes of rose bushes:

S: Your rose is 6 months old and grown in 4"/ 1-quart pots.

M: Your rose is 1 year old and grown in 6"/ 1-gallon pots.

L: Your rose is 2-3 years old and grown in 8"-10"/ 2-3 gallon pots.

Individual sizes may vary depending on the variety of the rose.

Occasionally we may send you a size bigger than the one you purchased, but not vice versa.

We take great care to ensure that each rose bush arrives to your garden at its peak vitality.

If your rose arrived severely damaged or in non-viable condition, please provide a photo of the box and plant within 72 hours of delivery. We will ship a replacement to you free of charge.

Kindly note that replacements or refunds are not possible if your rose fails to grow due to extreme weather conditions or improper planting techniques.