All roses are live rooted plants. We do not sell cut flowers.

Florist roses are typically bred for cut-flower use — they have long, straight stems, large symmetrical blooms, and a longer vase life, making them ideal for bouquets and arrangements. Garden roses, on the other hand, are grown for planting outdoors — they offer a wider variety of shapes, colors, and fragrances, often with more petals and a softer, more natural look, but they usually have shorter stems and a shorter vase life compared to florist roses.

We accept payments from major credit cards including Visa, MasterCard, Discover, American Express, and Diners Club.

For your convenience, we also offer Express Checkout via Apple Pay, Google Pay, Amazon Pay, Paypal, Meta Pay and Shop Pay.

No sales tax will be collected as we are located in Portland, Oregon.

All of our roses are grown outdoors in Portland, Oregon.

We ship all 12 months of the year.

Roses can be planted at any time except during extreme heat or cold. 

You can order your roses now and choose to delay shipment for up to 12 months at no cost.

Please choose a date during checkout to indicate your preferred shipping month.

Our roses are shipped semi-dormant in November, dormant from December-February, semi-dormant in early March, and non-dormant for the rest of the year.

Over 95% of our roses are own-root, propagated from cuttings.

Occasionally we may offer a grafted version for newer varieties. They are specified in the product description.

You will receive a healthy rose bush. The roots will be protected by plastic wrap.

We may defoliate and prune the stems prior to shipping. As a result, your rose bush may not come with leaves or flower buds. It will form new shoots and buds once planted in soil.

In winter months, we may elect to ship your rose with little or no soil as they are dormant.

All of our roses are grown in small batches to ensure quality standards.

As a result, some roses may sell out shortly after it's restocked. If possible, order early to ensure availability of your favorite rose.

Some roses are available as pre-order and you may purchase them with an additional 6-10 week wait time.

You may also sign up for back-in-stock alerts on the product page.

You are always welcome to contact us to inquire about a particular rose's availability.

Our system will charge you immediately, but you retain the option to cancel the order at any time prior to shipment. Please note that a 5.5% fee is applied to cover for nonrefundable payment processing fees.

We’re happy to accommodate order changes (such as variety swaps, address updates, or shipping delays) if your request is received before the fulfillment process begins.

Fulfillment starts when we begin picking and packing your roses - this may occur before a shipping label is printed or tracking is issued. Once we’ve started preparing your order, we’re unable to make changes due to the perishable nature of live plants.

Please contact us as soon as possible if you need to make changes. Our team typically responds within 1 business day (Monday-Friday). We do not process changes on weekends or holidays.

If you would like to cancel your order, please contact us as soon as possible. Orders may be cancelled at any time before the fulfillment process begins.

Fulfillment starts when we begin picking and packing your roses, before the shipping label is printed. Once we start preparing your plants for shipment, we are no longer able to accommodate cancellations due to the perishable nature of live plants.

To increase the chances of a successful cancellation, we recommend reaching out as early as possible. Our team typically responds within 1-2 business days and we do not process cancellations over the weekend or on holidays.

You may choose to receive a refund via store credit or back to your original form of payment.

Kindly note that for refunds back to your original form of payment, a 5.5% fee will be deducted to cover for non-refundable payment processing charges. Cancellations made beyond 30 days incur an additional 10% restocking fee.

Unfortunately we do not offer in-person pickup at this time.

Our standard response time for customer inquiries, order cancellations, and modification requests is within 1 business day (Monday–Friday).

Please note that we do not process messages or make order changes over the weekend or on holidays.

Please allow 1–2 business days for a response. In the meantime, check your spam/ junk folder and make sure your inbox isn’t full. If you still don’t hear from us after 2 business days, please resend your message or email us from another address.

Our roses are own-root (not grafted). Grafted roses can look bigger faster because they’re grown on a vigorous rootstock, while own-root roses often start smaller as they establish. The upside is long-term: an own-root rose grows from its own variety from roots to canes, can be more resilient if it’s cut back or stressed, and you won’t get unwanted rootstock shoots. We also offer multiple sizes - our Small size is band-size, which is naturally petite by design.

For safe shipping and stronger growth, we may prune canes and reduce top growth before sending. Pruning helps the plant focus energy on rooting, and it also encourages new breaks and branching, which leads to a fuller plant over time. With proper planting and care, your rose will settle in, push fresh growth, and size up.

We restock our roses every week. New plants are added regularly depending on availability and season. You can also sign up for a “Back in Stock” alert on the product page. Just make sure to choose the exact size you want so you’ll be notified when it’s available again.

We are located in Portland, Oregon.

We ship to all 50 states within the US.

Due to restrictions on plant export, we do not ship outside of the US at this time.

We offer free standard shipping for orders over $150.

For orders less than $150, a flat fee of $12 will be applied

In-stock roses are typically shipped within 10 business days. Out-of-stock varieties may be available as pre-orders with an additional 6–10 week wait time, depending on seasonal growth.

Once shipped, transit time is typically:
• USPS Ground Advantage (3-5 business days)
• USPS Priority Mail (2-3 business days)
• UPS 3 Day Select (3 business days)

Please note that actual delivery times may vary. While we always aim to ship promptly, we cannot guarantee exact delivery dates due to occasional USPS delays or unforeseen changes in plant readiness. Some roses may require additional time to reach optimal health for shipping, especially during seasonal transitions.

In rare cases, we may also delay shipment due to extreme weather conditions to protect the health of your plants.

All orders come with shipping confirmation which can be used to track your items.

Tracking numbers are automatically emailed to you as soon as your order is fulfilled.

Once the courier picks up the package and scans it into their system, the tracking number can be used to see where your package is located.

If your weather is not suitable for planting, you can choose to delay shipment for up to 12 months at no cost.

Please choose a date on the bottom of the shopping cart before checkout to indicate your preferred ship month.

Out-of-stock roses may be available as a pre-order with an additional 6-10 week wait time. 

Preorder roses are marked on the product page, cart and checkout pages with an estimated availability date.

If you place an order containing both in-stock and pre-order items, the entire order will be shipped together.

If your tracking shows that your package was delivered but you are unable to locate it, we recommend first checking around your porch, mailbox area, side door, garage, parcel locker, and with household members or nearby neighbors. Carriers may sometimes place packages in a less obvious location for safety or accessibility reasons.

If the package still cannot be found, please contact your local post office or carrier as soon as possible. They may be able to verify the delivery location or ask the carrier where the package was placed. We are also happy to assist with a carrier inquiry when possible.

Please make sure your shipping address is complete, accurate, and secure at checkout. Highgarden Roses is not responsible for packages that are delayed, lost, returned, or deemed undeliverable due to an incorrect, incomplete, outdated, or inaccessible address provided by the customer.

Once USPS, UPS, or another carrier marks an order as delivered to the shipping address provided at checkout, the package is considered delivered. Highgarden Roses is not responsible for missing, lost, or stolen packages after delivery confirmation, though we will do our best to help with the carrier inquiry.

If a package is returned to us because of an address issue, failed delivery attempt, refusal, or inability of the carrier to deliver, we will inspect the plant upon return. If the plant is still in suitable condition to be reshipped, the customer may be responsible for the additional shipping cost. If the plant is no longer viable due to extended transit or return shipping delays, the order may not be eligible for refund or replacement.

We do not accept returns for live plants.

At Highgarden Roses, we stand behind the quality of our plants. If your rose fails to survive within the first 100 days, we’ll make it right with a replacement store credit equal to the purchase price.

To qualify, the rose must show clear signs of failure to survive (e.g., brown, brittle canes, no living green tissue). Seasonal changes such as leaf drop, temporary transplant shock, or winter dormancy are not covered, as these are part of a rose’s natural growth cycle.

Please report any concerns within 100 days by emailing us with your order number and photos. 

We will issue store credit equal to the replacement cost of the rose, excluding taxes and shipping. Store credit can be used on any future purchases, excluding gift cards. Replacement credits do not expire.

We offer multiple sizes of rose bushes:

S: Your rose is 4-6 months old, grown in 4" pots.

M: Your rose is 1 year old, grown in 6" pots.

L: Your rose is 1.5-2 years old, grown in 8"-10" pots.

Individual sizes may vary depending on the variety of the rose.

Occasionally we may send you a size bigger than the one you purchased, but not vice versa.

At Highgarden Roses, we stand behind the quality of our plants. If your rose fails to survive within the first 100 days, we’ll make it right with a replacement store credit equal to the purchase price.

To qualify, the rose must show clear signs of failure to survive (e.g., brown, brittle canes, no living green tissue). Seasonal changes such as leaf drop, temporary transplant shock, or winter dormancy are not covered, as these are part of a rose’s natural growth cycle.

Please report any concerns within 100 days by emailing us with your order number and photos. 

We will issue store credit equal to the replacement cost of the rose, excluding taxes and shipping. Store credit can be used on any future purchases, excluding gift cards. Replacement credits do not expire.

Our warranty does not cover roses that:

• Are damaged by extreme or abnormal weather conditions
• Have been improperly planted, neglected, or received inadequate care
• Have been given compost or fertilizer before the recommended period
• Were planted during frost danger (i.e. temperatures below 25°F)
• Were placed in an area receiving less than 6 hours of direct sunlight per day
• Were overwatered or underwatered
• Were not planted in the ground or a pot within 2 days of arrival
• Were kept indoors for any period of time

Additionally, replacement requests do not apply to roses affected by black spot, powdery mildew, or pests, as these are the customer's responsibility. Kindly note that broken or damaged canes from transit will also not be covered, as they can be pruned back, allowing new growth to emerge from below.