I am very happy with my purchase. I received a well packaged, healthy bare root and has continued to thrive with beautifully colorful and lightly fragrant blooms. Thank you!!!
I received 2 tsumugi and miyabi brown. The 2 tsumugi were huge and now shooting lots of new growth. Though miyabi brown is on a smaller side. It is now putting out new growth as well! Can't wait for them to mature!
Thank you, nice packaging, great communication.
I was very disappointed and dissatisfied with the last shipment I received. I ordered two Roses, and one one came with rotted leafs and mold on the canes of the rose. I immediately took photos and and sent to them through email. I discarded that rose immediately because I personally do not think think a diseased rose should be sent out to a customer.
Well, they responded back and said I should send the rose back to them before they would issue a refund. After it took almost the whole day for a response.
Long story short, I couldn't return the rose because I had already trashed it, and I didn't think they would ask to send it back after seeing the pictures.
I feel very disappointed because I have orded from this company a lot and even when people complained about issues they have with the roses they received from HGR, I still continued supporting them.