This is my fifth order with Highgarden and the roses never disappoint. My latest orde is potted up and already showing new growth and it just arrived a few days ago. Beyond happy, Thank You for selling such beautiful product.
The way the plants were wrapped resulted in 2 plants (chiffon and nothing hill) totally brown with canes that were almost rotten because of the excessive moisture and tightly packed. Most of them arrived with yellow leaves which were fallen off the plants as they were being unpacked and removed from the carton.
I’m extremely disappointed with the chiffon and nothing hill plants.
Betsy.
Dear Betsy,
Thank you for sharing your thoughts with us. We are truly sorry to hear that your Chiffon and Notting Hill roses arrived in less than ideal condition. I can only imagine how disappointing that must have felt, especially after the excitement of placing such a thoughtful order.
That said, I’m relieved to know that 9 of the 11 roses you received arrived safely. While most of our varieties travel well, a few - especially florist varieties - can be more sensitive in transit despite our careful packing.
We genuinely want every rose you receive from us to bring you joy. If you’re able to send over a few photos of the affected plants, we would be happy to provide replacement credits for any that did not arrive in viable condition.
Thank you again for giving our roses a place in your garden. We’re always here to help, and we’d love the opportunity to make this right.
Warm regards,
Evelyn
Quality rose and fast delivery. Great customer service, too! I can’t wait to see what my mystery rose turns out to be😀
This one was on my wish list for it’s vibrant shade and full blooms. My bush came decently sized, well packaged, and appeared healthy.
Beautiful form and color! My bush came decently sized, well packaged, and appeared healthy.