Sur la Neige Japanese Florist Shrub Rose

We ship to all 50 states within the US from our licensed nursery in Portland, Oregon.

Due to restrictions on plant export, we do not ship outside of the US at this time.

We offer free standard USPS Ground Advantage shipping for orders over $150.

For orders less than $150, a flat fee of $12 will be applied.

Processing time

• In-stock: typically ship within 10 business days.
• Pre-order: usually require an additional 6–10 weeks before shipment.

Combined shipments
If your order includes both in-stock and pre-order items, they will be shipped together once all items are ready. Requesting separate shipments may result in additional shipping fees.

Estimated transit times (after dispatch)

• USPS Ground Advantage: 3–5 business days
• USPS Priority Mail: 2–3 business days
• UPS 3 Day Select: 3 business days

Please note: Delivery timeframes are estimates only. While we make every effort to dispatch orders promptly, we are unable to guarantee exact delivery dates due to potential carrier delays or adjustments needed to ensure plant health. Certain roses may require additional time to reach optimal shipping condition, particularly during seasonal transitions.

In rare instances, shipments may be temporarily held due to extreme weather to protect plant quality.

If your weather is not suitable for planting, you can choose to delay shipment for up to 12 months at no cost.

Please choose a date on the bottom of the shopping cart before checkout to indicate your preferred ship month.

Over 95% of our roses are own-root, propagated from cuttings.

Occasionally we may offer a grafted version for newer varieties. They are specified in the product description.

You will receive a healthy rose bush. The roots will be protected by plastic wrap.

We may defoliate and prune the stems prior to shipping. As a result, your rose bush may not come with leaves or flower buds. It will form new shoots and buds once planted in soil.

In winter months, we may elect to ship your rose with little or no soil as they are dormant.

We offer multiple sizes of rose bushes:

S: Your rose is 4-6 months old, grown in 4" pots.

M: Your rose is 1 year old, grown in 6" pots.

L: Your rose is 1.5-2 years old, grown in 8"-10" pots.

Individual sizes may vary depending on the variety of the rose.

Florist roses are typically bred for cut-flower use — they have long, straight stems, large symmetrical blooms, and a longer vase life, making them ideal for bouquets and arrangements. Garden roses, on the other hand, are grown for planting outdoors — they offer a wider variety of shapes, colors, and fragrances, often with more petals and a softer, more natural look, but they usually have shorter stems and a shorter vase life compared to florist roses.

Due to the nature of live plants, we currently do not accept returns.

If your rose fails to survive within the first 100 days, we’ll make it right with a replacement store credit equal to the purchase price.

To qualify, the rose must show clear signs of failure to survive (e.g., brown, brittle canes, no living green tissue). Seasonal changes such as leaf drop, temporary transplant shock, or winter dormancy are not covered, as these are part of a rose’s natural growth cycle.

Please report any concerns within 100 days by emailing us with your order number and photos. 

We will issue store credit equal to the replacement cost of the rose, excluding taxes and shipping. Store credit can be used on any future purchases, excluding gift cards. Replacement credits do not expire.

All of our roses are grown outdoors in Portland, Oregon.

We ship all 12 months of the year.

Roses can be planted at any time except during extreme heat or cold. 

You can order your rose anytime and choose to delay shipment for up to 12 months.

Our roses are shipped semi-dormant in November, dormant from December to February, semi-dormant in early March, and non-dormant for the rest of the year.

Unfortunately we do not offer in-person pickup at this time.

Yes we are a licensed nursery registered with the Oregon Department of Agriculture.

All roses on this website are grown by Highgarden Roses.

The names of roses and breeders mentioned on our website are used solely for comparison purposes.

Highgarden Roses does not own the trademarks for these rose names, nor are we affiliated with, endorsed by, or licensed by any third-party companies, breeders, or growers.

Please allow 1–2 business days for a response. In the meantime, check your spam/ junk folder and make sure your inbox isn’t full. If you still don’t hear from us after 2 business days, please resend your message or email us from another address.

Our roses are own-root (not grafted). Grafted roses can look bigger faster because they’re grown on a vigorous rootstock, while own-root roses often start smaller as they establish. The upside is long-term: an own-root rose grows from its own variety from roots to canes, can be more resilient if it’s cut back or stressed, and you won’t get unwanted rootstock shoots. We also offer multiple sizes - our Small size is band-size, which is naturally petite by design.

For safe shipping and stronger growth, we may prune canes and reduce top growth before sending. Pruning helps the plant focus energy on rooting, and it also encourages new breaks and branching, which leads to a fuller plant over time. With proper planting and care, your rose will settle in, push fresh growth, and size up.

We restock our roses every week. New plants are added regularly depending on availability and season. You can also sign up for a “Back in Stock” alert on the product page. Just make sure to choose the exact size you want so you’ll be notified when it’s available again.