The communication is sub-par. Total guessing game on the timeframe of delivery. 
The rose was packaged in Saran Wrap. Not super desirable. It was just a small little cane. Fingers crossed. Maybe slightly overpriced.
when i received my plant,1 stem was yellow after i planted couple of days the whole stem turned yellow so i cut off that stem and after few days later the other 2 stem turned yellow i am so disappointed this plant not gonna survive !
Hi Shakila,
Upon reviewing the situation, we've noticed that the soil appears to be quite dry. It's crucial for the plant to receive adequate water, though not to the point of being soggy, as this is essential for the establishment of its roots. The die-back that you're observing is actually a normal part of the process for a plant that is establishing its root system. We strongly advise against cutting off these parts, as doing so can unfortunately worsen the plant's condition.
From the pictures, we can see that your rose still has green canes, which indicates a good chance of survival with proper care. Please ensure that the plant receives sufficient water.
Should the plant unfortunately not recover despite these efforts, please do not hesitate to contact us again with an updated picture, and we will be happy to issue a replacement credit for you.
Best regards,
Argel
Came well wrapped and still thriving.
Hi Martha,
Thank you for the review. We're so happy to hear that your rose arrived well wrapped and is thriving. Happy gardening!
If you ever need anything else or have any questions, feel free to reach out. Thanks again for choosing Highgarden Roses!
Best regards,
Argel
Roses arrived happy and healthy. I really appreciated Argel's quick response to my questions and willingness to hold an order for spring shipping to ensure best chance of success. Will be shopping again!
Hi Jessie,
Thank you for your kind words! We are so happy to hear that your roses arrived healthy and that you had a positive experience with our customer service. It was our pleasure to assist you and we look forward to serving you again in the future. Happy gardening!
If you ever need anything else or have any questions, feel free to reach out. Thanks again for choosing Highgarden Roses!
Best regards,
Argel
The roses arrived in good condition. They were packed snug in their box. I have potted them up, I am just waiting for new growth.
Hi Helen,
Thank you for your review! We're glad to hear that the Augusta Louise roses arrived in good condition and were well-protected in their packaging. We hope they continue to thrive in their new home and we can't wait to see the new growth. Happy gardening!
If you ever need anything else or have any questions, feel free to reach out. Thanks again for choosing Highgarden Roses!
Best regards,
Argel


 
     
     
     
     
     
     
     
     
     
     
     
    











 
                 
  
   
   
   
   
   
   
   
   
   
   
   
   
   
  