Hi Riri,
Thank you for taking the time to share your experience with us. First, we want to say how sorry we are that your birthday gift didn’t meet your expectations. We understand how disappointing this must have been, especially after the excitement of finding a rare variety like Autumn Rouge.
Roses can face some challenges during transit, especially in the fall here in the Pacific Northwest, where sunlight is minimal, and the cooler, damp conditions can sometimes accelerate deterioration in the box. Some varieties, including Autumn Rouge, are more sensitive to these conditions and may not hold up as well during their journey.
We’ve already issued replacement credits for you and want to make things right. The next time you place an order, please leave us a note during checkout, and we’ll include a bonus rose as a gift to brighten your day.
We truly appreciate your support and understanding, and we hope to make your next experience a much happier one.
Warm regards,
Evelyn
Highgarden