I purchased 4 roses from Highgarden. Three of them were in decent shape, but one was moldy and promptly died. I was not sent a replacement rose, but was rather given store credit to repurchase. Because of this, I am responsible to pay additional shipping. Be aware when you purchase from this company, that if anything is wrong with your rose, you will be paying out extra money for a replacement. This is stated on their website, but is incredibly poor customer service. In addition, each rose was wrapped in a USPS cardboard envelope for protection. So strange to use USPS envelopes as packing filler. That comes out of tax payers money and is just so shady. I did receive responses to emails fairly quickly, but overall I would not recommend this company. I had quite a few more roses I had planned on purchasing, but will definitley be finding another company to work with.
I purchased 4 roses from Highgarden. Three of them were in decent shape, but one was moldy and promptly died. I was not sent a replacement rose, but was rather given store credit to repurchase. Because of this, I am responsible to pay additional shipping. Be aware when you purchase from this company, that if anything is wrong with your rose, you will be paying out extra money for a replacement. This is stated on their website, but is incredibly poor customer service. In addition, each rose was wrapped in a USPS cardboard envelope for protection. So strange to use USPS envelopes as packing filler. That comes out of tax payers money and is just so shady. I did receive responses to emails fairly quickly, but overall I would not recommend this company. I had quite a few more roses I had planned on purchasing, but will definitley be finding another company to work with.
This was my first order with you. I love the great selection and the possibility of purchasing an own root that is not a tiny sprig. I always try to buy own root, these look healthy and ready to take off. I am now checking your website daily for new arrivals :). Can't wait until next summer!
Nicole Carole Miller rose is blooming away. It is a very beautiful rose!
The roses came very healthy. Customer service is awesome with fast response
Hi Nguyet,
Thank you so much for your kind words. We are thrilled to hear that you are enjoying our rose and that our customer service team was able to assist you. We truly value your feedback and appreciate your support. Happy gardening!
If you ever need anything else or have any questions, feel free to reach out. Thanks again for choosing Highgarden Roses!
Best regards,
Argel