Due to the nature of live plants, we currently do not accept returns.
If your rose fails to survive within the first 100 days, we'll make it right with a replacement store credit equal to the purchase price.
To qualify, the rose must show clear signs of failure to survive (e.g., brown, brittle canes, or no living green tissue). Seasonal changes such as leaf drop, temporary transplant shock, or winter dormancy are not covered, as these are part of a rose's natural growth cycle.
Please report any concerns within 100 days by emailing us with your order number and photos with the name tag. We will issue store credit equal to the replacement cost of the rose, excluding taxes and shipping. Store credit can be used on any future purchases, excluding gift cards, and does not expire.
Replacement coverage is limited to one replacement claim per order. Once a replacement store credit has been issued for an order, no additional replacement claims or credits will be provided for that same order.