I ordered 2 roses from Highgarden. Communication was good and plants arrived safely. The spirit of freedom seems to be doing well, but the Jude Obscure has 2 branches that soon turned black and I’m not sure if it’ll survive.
I planted right after I got the plant, im carefully tried to keep all the soil from the original package to avoid damage to the root. After 1 month, it didn't have any new shoot, 1 side of the plant has died. I had to pull the plant up and saw the root was small and packed in very hard soil, which made the root couldn't develop. I was trying to wash the soil out and watering it with super thrive. I hope it will survive. Both 2 plants I bought had the same issue. Very disappointing when what I got wasn't worth with what I paid for.
Once again, I had a five-star experience with my second purchase. The delivery was timely, and the Golden Vuvuzela plant arrived in excellent condition—both in size and health. However, the second rose plant, Wutong Yue, was significantly smaller than expected, lacked visible feeder roots, and showed signs of rot at the base (it has since died).
Despite this setback, I am still giving them five stars because the moment I contacted their customer service, I received an immediate reply along with a refund code for a future purchase to cover the cost of the damaged plant. Their response was prompt, professional, and reflected the good old American values of integrity and customer care.
I am truly impressed and will continue to purchase from them without any hesitation.
David Austin broke my heart by discontinuing a rose that I coveted beyond all others. I couldn't find it anywhere, for years, until I came across it here! Of course I ordered it straightaway (requesting delayed shipment so I don't have that one yet.) Then I noticed this other rose that I wanted, though not so passionately as the first. I placed another order to be shipped without delay. It's small, as expected, but stout and healthy and it was exceedingly well-packaged. I'm definitely keeping an eye on this website to see what else turns up.
Love the quality and the many varieties of Roses. Great place to shop