Rose arrived healthy and is doing great so far. Can’t wait to see it blooming
received the tiny little "Jude", She did not come with even a tiny container, the tiny root were wrapped up with just clear wrap, No any dirt around the root. I have hydrated Jude for 24 hours and planted it , not sure it will survive. it is disappointing.
Hi Ming,
We’re really sorry to hear you’re disappointed with your rose, that’s not the experience we want for you.
Could you please send us a few photos of the rose, including the roots and how it looks after planting? Once we review them, we’ll be happy to issue a replacement credit for you.
We appreciate your patience and the chance to make this right!
Warm regards,
Argel
She came in green with two canes but no leaves and has passed. Thankfully I received a credit. Great company!
Hi Sharon,
Thank you so much for your kind words—we really appreciate you taking the time to update your feedback. We're glad we could make things right for you.
If you ever need anything else or have any questions in the future, please don’t hesitate to reach out. We’re always here to help!
Warm regards,
Argel
I planted my new roses and they both did not take they ended up black around rootstock as if it was rotting
Hi Stephanie,
We’re really sorry to hear about your roses—that’s definitely not the experience we want for you. Sometimes root rot can happen due to stress during transit or planting conditions, but we’d be happy to make this right.
Could you please send us a few photos of the roses, especially the roots and overall plant condition? Once we’ve reviewed them, we’ll go ahead and issue a replacement credit for you.
We appreciate your patience and look forward to resolving this quickly!
Warm regards,
Argel
High Garden roses never disappoints. The first time you order from an online nursery, you really do not know if you are going to receive the correct plants, if they will be healthy, sometimes even if they will be alive. Having had that happen already I was hesitant and I’m so glad I took a chance. The first rose, I received from them was larger than expected well left out strong root system, and no sign of disease. I waited to write a review to see if it would make it through the winter and it has. When I have had to contact them, the Customer Service is swift, and very nice. Just got my springtime order and the five plants I received are better than I could’ve hoped. This is a company you can trust













